Shipping Policy
At Flameless Candles USA, we are committed to delivering your orders safely and on time. Please review our shipping guidelines below.
Shipping Coverage
We currently ship only within the United States. Orders placed from outside the U.S. will not be accepted.
Processing Time
Orders are processed within 2 business days.
Orders placed after 5:00 PM (EST) will be processed the following business day.
Please note that weekends and public holidays are not considered business days.
Shipping Time
- Standard delivery time is 10–20 business days after your order has been processed.
- Delivery times may vary slightly depending on product availability and your location.
Shipping Costs
Shipping costs are calculated at checkout based on the items in your order and the delivery address.
We offer Free Shipping on all orders over $149.
Tracking Your Order
Once your order has shipped, you will receive a shipment confirmation email with tracking details. You can use this information to monitor your order’s progress until it arrives at your doorstep.
Lost or Delayed Packages
If your order does not arrive within the expected timeframe, please contact our support team. We will work with the shipping carrier to track your package and resolve the issue promptly.
Returns & Refunds
At Flameless Candles USA, we accept returns within 30 days of delivery for unused and undamaged items in their original packaging. Refunds are processed back to your original payment method within 5–7 business days after inspection.
Click here to read more about returns & refund policy.
Contact Us
For any shipping-related inquiries, please reach us at:
contact@flamelesscandle.store
Your satisfaction is our priority, and we strive to ensure a smooth delivery experience every time.