Returns & Refund Policy
At Flameless Candles USA, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help with a straightforward returns and refund process.
Eligibility for Returns
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Items must be returned within 30 days of delivery.
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Products must be unused, undamaged, and in their original packaging.
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Proof of purchase, such as your order confirmation or receipt, is required.
Non-Returnable Items
For safety and hygiene reasons, certain products cannot be returned, including:
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Items that have been used or damaged after delivery.
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Clearance or final sale items.
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Refunds
Once we receive and inspect your returned item, we will notify you of the status.
- If approved, your refund will be processed back to your original method of payment within 10 business days. If more than 15 business days have passed since we’ve approved your return, please contact us at contact@flamelesscandle.store.
- Please note, shipping costs are non-refundable.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Return Shipping
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Customers are responsible for the cost of return shipping unless the item arrived damaged or incorrect.
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We recommend using a trackable shipping method to ensure your return reaches us safely.
Contact Us
For any return or refund inquiries, please reach out to our support team:
contact@flamelesscandle.store